Privacy Policy

What we collect

When you request a quote, call us or book a move we collect the details we need to do the job: your name, phone number, email address, the addresses we're moving between, and a description of what's being moved. If you pay by card or bank transfer we see the transaction details, but we do not store full card numbers.

Our website also records basic technical information such as pages visited and referring links, which helps us understand which pages are useful.

How we use it

To quote your move, schedule crews and trucks, contact you on the day, issue your invoice and handle any follow-up. If you've asked us to, we may also send occasional moving tips or reminders — you can opt out of those at any time by replying or telling us on the phone.

We do not sell your information, and we don't share it with third parties for marketing.

Who we share it with

Only the people needed to complete your move: the crew assigned to your job, our insurer if a claim is made, our accounting and payment providers, and any storage partner you've asked us to use. Where the law requires disclosure, we comply.

How long we keep it

We keep job and invoice records for as long as required for tax, insurance and warranty purposes, generally seven years. Quote enquiries that don't proceed are removed from active systems once they're no longer useful.

Access, correction and complaints

You can ask us what information we hold about you, have it corrected, or ask us to delete anything we're not required to keep. Email info@2brothersremovals.com.au or call 1300 142 974 and we'll handle it. If you're not happy with how we've responded, you can escalate to the Office of the Australian Information Commissioner.

Security

Job details are kept in access-controlled systems and only the staff who need them can see them. Our website is served over HTTPS. No system is perfect, but we treat your details the way we'd want ours treated.